Customer-Focused Data Scientist

At Reshape we don’t just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in order to address some of humanity’s biggest challenges — from revolutionizing alternative protein production to pioneering sustainable agriculture practices.

Could you see yourself at Reshape? Read on.

The purpose of the role

Are you passionate about delivering exceptional user experiences, providing valuable insights, and putting customers first? At Reshape, we’re looking for a dedicated Customer-Focused Data Scientist to join our team and contribute to advancing a more sustainable future through cutting-edge microbiological data analysis.

In this position, you’ll work closely with the Customer Excellence team, applying your data science expertise to ensure a seamless and impactful user experience. Your key responsibilities will include:

• Leveraging data science skills to analyze customer data, both manually and by developing automated pipelines, enabling customers to extract maximum value and insights.

• Collaborating with the CX team to troubleshoot technical challenges, address inquiries, and provide exceptional support and solutions to customer needs

• Participating in customer meetings to understand their goals, gather feedback, and provide expert guidance on maximizing the value of their data

• Taking ownership of annotation and ML workflows, from oversight and validation to ensuring the delivery of robust, high-performing machine learning models that meet or exceed quality standards.

This position is perfect for someone who thrives at the intersection of technical expertise and customer engagement, delivering results that matter every day.

What we’re looking for:

• Customer-focused mindset: You thrive on engaging with customers daily, building strong relationships, and understanding their needs

• Strong communication skills: You have a proven ability to convey technical insights clearly and effectively in English, making complex concepts accessible and actionable.

• Excel at managing multiple projects: You have strong organizational skills and can juggle multiple priorities effectively, ensuring each project progresses smoothly and meets its goals.

• Technical expertise: You bring 3+ years of experience in Python for data science, including expertise in data visualization and machine learning. Familiarity with image analysis is an advantage.

  • Specifically we’re using frameworks such as OpenCV, PyTorch, Ultralytics, HuggingFace

• Consultative experience: Previous experience in a consultancy-based role is a strong plus, especially where you’ve worked directly with clients to deliver impactful solutions.

• Startup experience: Previous experience or strong interest in fast-growing startups is a plus.

• Educational background: Master’s degree in a relevant field or equivalent experience.

What we offer:

• A fun, informal and fast paced work environment in a fast growing organization.

• Flexible working hours (but also expect flexibility in return).

• An inclusive and social environment.

• Competitive compensation.

• Lunch, sodas, coffee and snacks in the office.

• Weekly company training and frequent social gatherings.

Why join Reshape?

We, in Reshape, are set on reinventing how biotechnology research is being conducted. We believe that biology is the cornerstone of a sustainable future. We want to pioneer building innovative tools helping research teams everywhere to decipher the complexities of nature in order for us to tackle some of the great challenges we, as in all humans, are facing currently.

Our mission? To pioneer the future of lab automation and AI-powered analysis. This enables research teams to collaborate more effectively, automate repetitive tasks, and gives them access to more data than ever – so they can get back to doing science. This way companies can accelerate the research pace and reduce time to market.

Yes, it's an ambitious mission. Establishing a new standard in biotechnology demands a dedicated team, so we're always keen to welcome new talent. Our diverse team of passionate professionals is primarily based at our Copenhagen HQ.

We value transparency, accountability, and tight-knit collaboration, believing these principles are not just the foundation of great products but also key components of a vibrant and successful organization. Something we’ve been doing quite well up until now, if we may add.

Step into a role at Reshape Biotech, your contributions will have the potential to shape the future of biotechnology. Are you still excited about Reshape and see yourself in what’s outlined above? If yes, we’d love to hear from you.